We avoid and do not want to have anything to do with a subject which we don’t completely understand. Although, sometimes we get ourselves together and make an effort to make things clear.
Now imagine what happens to a person who has absolutely no knowledge of the terminology used in your occupation. For example, it may be a receptionist not versed in engineering who is asked to perform all sorts of work described with a lot of “weird words”. I wouldn’t want to be that person. All they want is quit or get transferred to another position hoping it won’t be as bad for them at a new place. Often, they just don't understand why they want to take French leave.
Eventually, these people either quit or get sacked for poor performance caused by lack of understanding of the subject.
And it’s not just receptionists or assistants. Often this happens to so-called experts who are supposed to know what they are doing. These experts may not fully understand the meaning of the words used in their field, be completely oblivious to the lingo or misunderstand it.
To make things worse, sometimes we have no images to help us picture things. After all, discussing something is easier when you have an idea about it. Even we start drawing or doodling ourselves, we begin to see things clearer. Images, photos, tables, mock-ups help us grasp the concept of the subject in question. A simple thing such as an employee’s written to-do list or a purchase order give you piece of mind as opposed to oral sentence fragments.
There are many other physical and mental manifestations found by L. Ron Hubbard which are associated with obscure words and other obstacles in learning that are thoroughly described in his works. What we want to do is underline the importance of clarifying “weird” vocabulary and getting a basic understanding with the help of images which help to eliminate the causes of a person’s underperformance and even poor health.
To address the issue, businesses may use films/videos on about the company, as well as crash training in “weird” words for newly hired employees and later during the employment. Most companies now have films about what they are doing, but it would be a good idea to use familiar terminology in such films or provide the spectators with a glossary (dictionary), so they could look up words they don’t know.
I wish you mental clarity!
Marat Nugmanov
Editor-in-Chief and founder of Drilling Solutions